Shipping policy

Shipping Policy

Shipping Information

Thank you for shopping at cisuxv.shop.

Nordic-Solutions ApS provides international shipping services to customers in the following countries and regions:

Spain, Portugal, Poland, Czech Republic, Slovakia, Slovenia, Bulgaria, Greece, Romania, Austria, Italy, Croatia, Estonia, Lithuania, Latvia, and Germany.

We are committed to providing reliable and efficient delivery services to ensure your order arrives safely and on time.

Shipping Fees

We offer free shipping on all eligible orders.

The product prices displayed on our website include applicable taxes where required.

Customers will not be charged additional shipping fees during checkout.

Please note that in some cases, local customs authorities may apply additional import duties or fees according to your country's regulations.

Order Processing Time

After your payment has been successfully confirmed, your order will enter our processing system.

Processing Time:
3-5 business days

Our warehouse operates:

Monday to Friday
(excluding public holidays)

Orders placed during weekends or public holidays will be processed on the next business day.

Delivery Time

After your order has been processed and shipped:

Estimated Shipping Time:
5-8 business days

Estimated Total Delivery Time:
5-13 business days

Please note that delivery times are estimates and may vary depending on:

  • Destination country;

  • Shipping carrier;

  • Customs procedures;

  • Weather conditions;

  • Peak shopping periods.

Shipping Method

We use trusted international courier services, including:

  • UPS

  • FedEx

These carriers provide reliable transportation and tracking services.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information is normally updated within:

24 hours after shipment

During holidays, promotional periods, or periods of high shipping volume, tracking updates may take up to:

72 hours

If your tracking information has not updated or you cannot locate your package, please contact us.

We will assist you as soon as possible.

Delivery Delays

While we work hard to ensure timely delivery, some delays may occur due to circumstances outside our control, including:

  • Severe weather;

  • Carrier delays;

  • Customs inspections;

  • Transportation disruptions;

  • High order volumes.

If your order is delayed, please contact us and we will help check the latest delivery status.

Order Changes and Cancellation

Before Shipment

If your order has not yet been shipped, you may contact us to request:

  • Order cancellation;

  • Shipping address changes;

  • Order information updates.

We will make reasonable efforts to assist with your request.

After Shipment

Once your order has been shipped, we are unable to modify or cancel the order.

If you no longer wish to keep the item after receiving it, you may request a return according to our Return Policy.

Customs Duties and Import Fees

For international shipments, local customs authorities may apply duties, taxes, or import fees depending on your country’s regulations.

Nordic-Solutions ApS does not control these charges and is not responsible for fees imposed by customs authorities.

If you have questions regarding possible customs charges, please contact your local customs office.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Company Name: Nordic-Solutions ApS

Registration Date: 08.07.2021

Address: C/O Lars Toft, Villadsensvej 4

Postal Code: 8240

City: Risskov

Municipality: Aarhus

Country: Denmark

Email: xasinghouyre@gmail.com

Phone: +45 12 34 56 78

Website: https://cisuxv.shop