Refund policy

Returns & Refunds Policy

Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Once your order has been processed and shipped, you will receive shipping confirmation and tracking information (if available).

Please note that order processing time refers to the time required to prepare your order before shipment. Delivery time may vary depending on the destination country, shipping method, and carrier conditions.

Return Period

We provide a return request period of up to 30 days after delivery, subject to the eligibility requirements described in this policy.

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused and in the same condition as when you received it.
  • The item must include all original tags (if applicable).
  • The item must be in its original packaging.
  • You must provide proof of purchase or valid order information.

To request a return, please contact us:

Email: xasinghouyre@gmail.com

Please do not send any item back before receiving return approval and return instructions from our customer service team. Returns sent without prior authorization may not be accepted.

Return Process

To start a return request, please provide the following information:

  • Full name
  • Order number
  • Product name
  • Reason for return
  • Photos or videos of the product (if applicable)

After receiving your request, we will review the return eligibility based on the product condition, order information, destination country, and applicable return requirements.

If your return request is approved, we will provide:

  • Return address
  • Return instructions
  • Applicable return shipping arrangements (where available)

Please follow the provided return instructions carefully to ensure your return is processed successfully.

Return Shipping Costs

Return shipping costs are handled according to the specific circumstances of each approved return request.

For approved returns, we will provide information regarding the applicable return shipping arrangements.

Return shipping costs may be covered by Nordic-Solutions ApS in situations such as:

  • The product arrives damaged or defective;
  • The wrong product was delivered;
  • The received product does not match the product description.

For other return requests, including returns due to personal preference, incorrect selection, size issues, or other non-quality-related reasons, the customer may be responsible for return shipping costs unless otherwise agreed.

Return shipping arrangements may vary depending on:

  • Destination country or region;
  • Product category;
  • Reason for return;
  • Condition of the returned product.

Please contact us before sending any return. Return shipping costs or additional expenses incurred without prior approval may not be reimbursed.

Damaged, Defective, or Incorrect Items

Please inspect your order after receiving it.

If you receive an item that is:

  • Damaged;
  • Defective;
  • Incorrectly shipped;

please contact us within 7 days after delivery.

Please provide:

  • Order number;
  • Description of the issue;
  • Photos or videos showing the problem.

After reviewing your request, we may provide an appropriate solution, such as:

  • Replacement of the item;
  • Refund;
  • Other suitable resolution depending on the situation.

Non-Returnable Items

Certain products may not be eligible for return, including:

  • Perishable goods (such as food, flowers, or plants);
  • Custom-made or personalized products;
  • Personal care products that have been opened or used;
  • Hazardous materials;
  • Flammable liquids or gases.

We may also exclude:

  • Sale items;
  • Gift cards;
  • Products that cannot be returned due to hygiene, safety, or legal requirements.

If you are unsure whether your item qualifies for a return, please contact us before submitting a request.

Exchanges

We currently do not provide direct exchanges.

If you need a different size, color, or product, please request a return according to this policy.

After the return has been approved and processed, you may place a new order for the desired item.

Order Cancellation

Once an order has been confirmed, processing may begin immediately.

Therefore, cancellation or modification requests may not always be possible after confirmation.

If you no longer need your order, you may request a return after receiving the product according to this policy.

Refund Policy

Once we receive and inspect the returned item, we will notify you regarding the refund status.

If the refund is approved:

  • The refund will be issued to the original payment method used for the purchase.
  • Refund processing will generally be completed within 7 business days after approval.

Please note that:

  • Your bank, credit card company, or payment provider may require additional processing time.
  • The actual refund arrival time may vary depending on your payment method.

If you have not received your refund within 15 business days after refund approval, please contact us:

Email: xasinghouyre@gmail.com

European Union 14-Day Right of Withdrawal

If your order is shipped to a European Union country, you may have the right to cancel your order and return the product within 14 days after receiving it, without providing a reason, in accordance with applicable EU consumer protection laws.

To exercise this right:

  • The item must be unused;
  • The item must remain in its original condition;
  • The item must include original packaging and tags where applicable;
  • Proof of purchase must be provided.

Certain products may be excluded from the 14-day withdrawal right according to applicable EU regulations.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Company Name: Nordic-Solutions ApS

Registration Date: 08.07.2021

Company Address:
C/O Lars Toft
Villadsensvej 4
Postal Code: 8240
City: Risskov
Municipality: Aarhus
Country: Denmark

Email: xasinghouyre@gmail.com

Phone: +45 12 34 56 78

Official Website: https://cisuxv.shop