AGB
Returns and Exchanges
**Return/Exchange Deadlines**
For returns or exchanges, please contact our customer service team within 7 days of receiving the item through our website https://cisuxv.shop.
**Cash on Delivery (COD):** We will process your refund within 7 days of receiving the returned item.
**Credit Card Payment:** We will process your refund within 7 days of receiving the returned item.
**PayPal Payment:** We will process your refund within 7 days of receiving the returned item.
**Return Shipping Costs**
Return shipping costs are the responsibility of the customer.
Please return the item to the address we provide within one week of contacting us. Based on your inquiry, we will send you all necessary information, including your specific return address.
**Important Notes**
Return/exchange requests submitted after the deadline will not be accepted, regardless of whether the issue is due to our error or the customer's negligence.
**Non-Returnable/Non-Exchangeable Items**
Items received more than 7 days ago.
Used items.
Goods damaged or missing due to customer negligence.
Returns and exchanges will not be accepted if the orderer and recipient are not the same person and the reason for return is not a product defect.
**Product Defects Due to Our Own Errors**
If the product defect is caused by our negligence (e.g., damaged goods or incorrect shipment), we will provide a partial replacement or a full refund.
**Processing Procedure:**
Please contact us by email or phone within 7 days of receiving the product and provide the following information:
Name
Address
Phone Number
Email Address
Product Name
Reason for Return/Exchange
Order Number
We will provide you with detailed instructions on the return process. In such cases, we accept returns sent via Cash on Delivery (COD).
**Important Notes:**
Please always contact us before returning any goods; returns sent without prior notice will not be accepted.
We recommend using a logistics service that provides a tracking number for returns to prevent loss during transit. Please pack returned items carefully and mark the package "Fragile" (if applicable).
If you do not inform us of any product damage before returning it, we will not issue a refund. Upon receiving the returned item, we will arrange an exchange or refund immediately.
**Convenient Return Process**
Return shipping costs are borne by the customer. **Return Steps:**
Please contact us by email or phone within 7 days of receiving your order and provide the following information:
Name
Address
Phone Number
Email Address
Product Name
Reason for Return
Order Number (see order confirmation email)
We will then provide you with return instructions. Return shipping costs are borne by the customer.
**Important Note:**
Please complete the "Return/Exchange Request Form" attached to the receipt and return it along with the returned item.
Please contact us *before* you send the item back.
Please use a courier company that offers tracking services to return the item.
Please pack the item carefully; if the item is fragile, please clearly mark the package "Fragile".
Upon receiving the returned item, we will process your refund immediately.
**Non-Quality Issue Exchanges (Customer-Friendly Exchange Policy)**
We do not accept direct exchange requests based on non-quality issues (i.e., customer personal preference). If you need to change the size or model, please return the original item first and then place a new order for the desired item.
**Order Cancellation**
Once the order confirmation email is sent, we will immediately begin processing and preparing for shipment; therefore, the order cannot be cancelled or modified after this point. In this case, if you still wish to return the item, the return will be considered a "non-quality issue return" (i.e., a return based on customer personal preference). **Cash on Delivery (COD) Customer Notice**
Customers choosing this payment method must pay the full amount in cash upon receipt of the goods. If your billing address is different from your shipping address, please contact us in advance. **Contact Information**
Company Name: Nordic-Solutions ApS
Address: C/O Lars Toft Villadsensvej 4
Email: xasinghouyre@gmail.com
Website: https://cisuxv.shop